Frequent Asked Questions

Submit an enquiry through our website booking form with your event details and preferred theme(s). We'll confirm availability and provide a quote.

Yes, we love a new theme! If you have something specific in mind, get in touch, and we'll discuss what's possible.

Our themes are carefully curated as complete looks, so individual items can't usually be swapped between themes. But if you'd like to create something a little different, we'd love to work with you to bring your vision to life. Custom themes can be created depending on your requirements and the availability of our items.

You can book our themes up to 12 months in advance, on a first-come, first-served basis, so we recommend booking early to secure your preferred theme and date.Premium Styling has limited availability, so early booking is especially recommended if you'd like us to deliver and style your celebration for you.We usually require a minimum of 2 weeks' notice for bookings to allow enough time to prepare your hire. Need something sooner? Submit an enquiry and also give us a call — we'll always do our best to accommodate last-minute requests, subject to availability.

No. First, we'll discuss your requirements and provide a quote. Your booking is confirmed once you accept the quote and pay the required booking deposit. Booking deposits are fully refundable up to 14 days before the event. Full payment is required 7 days before the event. Your booking deposit and security deposit are separate. If you cancel your booking, the security deposit has not been used to secure your date and will be refunded to you. Your booking deposit is subject to our cancellation policy.The booking deposit is paid to secure the date and subject to our cancellation policyThe security deposit is held against loss/damage and reimbursed once the hire has been returned and checked.

Call 0407 093 779 or email us to discuss your requirements - we'll always do our best to accommodate last-minute requests, subject to availability.

We know no one wants to cancel an exciting celebration, but sometimes life happens and plans need to change, and we understand that it's not always within your control.If you need to change your plans, please get in touch as soon as possible by calling 0407 093 779 or emailing us.  Where we can, we'll work with you to reschedule your booking to another available date, so you can still enjoy your celebration when the time is right.If you do need to cancel, our booking deposit policy is:More than 14 days before your event - Your booking deposit will be fully refunded.7–14 days before your event - 50% of your booking deposit will be refunded.Less than 7 days before your event - Your booking deposit is non-refundable.If you need to cancel within the non-refundable period, your booking deposit can be held as a credit towards a future booking. We'll work with you to find a mutually agreeable date, with no additional cancellation or rebooking fee. Rescheduled bookings are subject to availability and must be made within an agreed timeframe.Any agreed costs for personalised items, special orders or services already undertaken may be non-refundable and will be outlined in your quotation.We’ll always do our best to be understanding and work with you where we can.

We don't provide catering, food or beverages, including alcohol. Queen of Theme does not currently hold a food business or liquor licence, so these services aren't included in our hire or styling packages.You're welcome to arrange your own catering and beverages to complement your chosen theme.